The company's shared system for sales, finance and network operations across Ghana, Nigeria, Liberia and Uganda. Everything you enter saves instantly to the shared database, syncs to your colleagues within seconds, and is recorded in the audit trail.
Your administrator creates your account. You'll usually receive an invitation email — click the link, and the app asks you to choose your own password before letting you in. From then on, sign in at the company address with your email and that password.
If you were given a temporary password instead, sign in with it, then change it any time via "Forgotten your password?" on the sign-in screen (a reset link is emailed to you).
Everyone who signs in can see everything — transparency is deliberate. What you can edit depends on your role. These rules are enforced by the database itself, not just hidden buttons, so they hold everywhere.
| Role | Can create & edit |
|---|---|
| admin | Everything, plus Team & access (users, roles, passwords) |
| commercial | Leads, accounts, contacts, deals, quotes, tasks |
| finance | Quotes, invoices, expenses, accounts, tasks |
| ops | Service orders, tickets, projects, inventory, tasks |
| viewer | Nothing — read-only across the suite |
If a screen shows "Read-only" for you, that's your role working as intended. If you believe you need edit access, ask an administrator.
Two ways: the green + New button at the top right opens a menu of everything your role can create, grouped by area; or use the + New … button on any module's own page. Fields marked with a red star are required.
Click any row (or pipeline card) to open its drawer — the panel that slides in from the right with the full details and every related record. From there, Edit changes it, Delete archives it.
The search box at the top searches everything at once — leads, accounts, deals, circuits, tickets, invoices and more. Type two or more characters and pick from the results.
Deleting archives a record rather than destroying it, and the audit log keeps the full history. If something was deleted by mistake, an administrator can restore it.
Your morning view. The cards across the top show open pipeline, receivables, circuits (active and in delivery), running projects, open tickets (with critical P1s highlighted) and low-stock items. Below: pipeline by stage, deals by country, your tasks due, and the latest team activity.
USD figures combine all currencies at indicative rates for the roll-up only — every record keeps its true currency underneath.
A lead is someone you're talking to before they're real business. Capture them early, update the status as conversations progress (New → Contacted → Qualified), and when it's real, open the lead and click Convert to account + deal — the system creates the account, the contact and a prospecting-stage deal in one step.
An account is a company (MNO, ISP, government, bank, DisCo partner); contacts are the people there. Open any account to see its whole relationship on one screen: contacts, deals, quotes, invoices, circuits, projects, tickets.
Each deal carries a value, currency, service type (dark fibre IRU/lease, managed capacity, backhaul, colocation…) and route-km. On the Pipeline view, drag a card between stage columns to move it — the change saves and is audit-logged instantly. Use the List toggle for a sortable table. Keep expected close dates realistic; reports use them.
Create the quote, choose the account and currency, then add line items — description, quantity, unit price — and watch the total build. Move the status through Draft → Sent → Accepted (or Declined). When a client accepts, open the quote and click Convert to invoice: line items and currency carry straight into a draft invoice.
Track billing through Draft → Sent → Part-paid → Paid. Mark anything past due as Overdue — it turns red in lists, feeds the dashboard receivables card, and lands in the Receivables aging report where finance can chase it.
Log spend with category, amount, currency and country, and link it to a project so build costs stay visible. Approval path: Submitted → Approved → Reimbursed.
One record per circuit, from paperwork to live service: Survey → Design → Permits → Build → Splicing → Testing → Active. Record the A-end → B-end route, route-km, fibre count or capacity, and the target RFS date. Link the order to its deal so commercial and delivery stay joined up.
Build programmes and surveys, each with a manager, timeline, budget and progress bar. Open a project to see its expenses. Keep the progress percentage honest — the dashboard reads it.
Fibre cuts, degradation, power outages, pole relocations, service requests. Choose the priority carefully: P1 – Critical means service-affecting and stays highlighted on the dashboard until resolved. Always record the location/span and affected circuit.
Stock is managed with movements, never by typing quantities — this is what makes the numbers trustworthy. The buttons at the top of the Inventory page cover the five events that can happen to stock:
The system tracks stock per location and will refuse to issue more than a location actually holds — you'll get a clear message showing what's available. Every movement is recorded permanently in the Movements ledger (toggle at the top of the page); mistakes are corrected with a reversing entry, never by editing history. Each item shows its per-warehouse breakdown, dollar valuation, and a Low stock flag when it falls to or below its reorder level.
Tasks are to-dos with a due date and owner, optionally linked to any record — a deal to chase, a ticket to close out, a circuit to test. Tick the checkbox when done; overdue tasks show red. Employees is the team directory (name, role, team, country). Sign-in access itself is managed separately under Team & access.
Open Reports and pick from the dropdown:
Download CSV gives a file that opens straight in Excel. Print / PDF strips the menus and prints a clean page — in the print dialog choose Save as PDF to produce a file for a board pack or an email.
Every create, change and delete across the suite is recorded automatically — who, what, which record, and when. Filter by module. This is the company's accountability layer: nothing changes silently, and deleted records remain in the history.
On a person's row: change their role with the dropdown (it saves immediately and is audit-logged), or click Set new password to issue a fresh temporary one.
Deletes are archives. If something must come back, it can be restored in the database — contact the system owner.
| Problem | What to do |
|---|---|
| I can't edit something | Your role doesn't cover that module. If it should, ask an administrator. |
| My invitation email hasn't arrived | Check spam/junk first. Invite links also expire after about a day — ask your admin to re-invite you, or to set a temporary password. |
| I forgot my password | Sign-in screen → "Forgotten your password?" → follow the emailed link. |
| The app looks out of date | Hard-refresh: Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows. |
| I deleted something by mistake | Tell an administrator — deletes are archives and can be restored. |
| Numbers on the dashboard look "wrong" | USD cards are roll-ups of several currencies at indicative rates; open the records for true amounts. |
| Who changed this record? | Open the Audit log and filter by the module — every change lists the person and time. |